Delivery & Pickup Policy

At Sofamore Furniture, we strive to make the delivery process as smooth and convenient as possible. Please review the following information regarding delivery and pickup services.

Delivery Areas

We currently offer local delivery throughout Windsor-Essex and surrounding areas. Delivery to other regions may be available upon request. Please contact us for a delivery quote before placing your order.

Delivery Timeframes

In-stock merchandise is typically delivered within 5 business days of purchase. Delivery times may vary based on product availability, delivery schedules, weather conditions, and other circumstances beyond our control.

Customized, special-order, and out-of-stock products generally require approximately 3 to 5 months for production and delivery. Actual delivery times may vary depending on manufacturing schedules, international shipping conditions, customs processing, and product availability.

An estimated delivery date will be provided at the time of purchase and confirmed by our team prior to delivery.

Our Delivery Service

We proudly use our own in-house delivery team rather than third-party delivery providers. This allows us to maintain a high level of service, ensure careful handling of your furniture, and address any delivery-related concerns directly.

Unlike standard curbside delivery services, our delivery team will bring your furniture into your home and place it in the room indicated by the customer, subject to safe and reasonable access conditions.

Assembly and room placement are included with all standard furniture deliveries.

These value-added services are included to provide a convenient, worry-free delivery experience and to ensure your furniture is ready to enjoy upon delivery.

Delivery Requirements

An adult (18 years or older) must be present to receive and inspect the merchandise at the time of delivery.

Customers are responsible for ensuring that furniture can safely fit through all doorways, hallways, stairways, elevators, and other access points prior to delivery. Please measure your space carefully before purchasing.

Custom orders, special orders, and products that cannot be delivered due to access restrictions or insufficient measurements remain the responsibility of the customer and are not eligible for cancellation, return, or refund.

For safety reasons, our delivery team reserves the right to refuse delivery to locations where access conditions may result in injury, property damage, or product damage.

Inspection Upon Delivery

We ask customers to inspect all items upon delivery.

Any visible damage, defects, or missing items must be noted at the time of delivery and reported to our delivery team immediately. Claims reported after delivery may require additional review.

By accepting delivery, the customer acknowledges that the merchandise has been received in satisfactory condition unless otherwise noted at the time of delivery.

In-Store Pickup

For the protection of both our customers and our products, in-store pickup is not available for sofa sets, dining tables, bedroom furniture, and other large items.

In-store pickup may be available for selected smaller products such as coffee tables, area rugs, home décor items, and accessories. Please contact us to confirm pickup eligibility before placing your order.

Delivery Fees

Delivery fees vary depending on the delivery location, product size, and service requirements. Applicable delivery charges will be communicated at the time of purchase.

All delivery fees include delivery to the designated room within your home as well as assembly of the furniture at the delivery location where assembly is required.

Assembly and Setup

Assembly required for delivered products is included as part of our delivery service. Our delivery team will assemble eligible products at the delivery location and remove related packaging materials whenever possible.

Certain products or delivery situations may require additional services. If applicable, these will be discussed with the customer prior to delivery.

Delays and Circumstances Beyond Our Control

Sofamore Furniture is not responsible for delivery delays caused by weather conditions, road closures, carrier delays, manufacturer delays, labour disruptions, customs processing, or other circumstances beyond our reasonable control.

Questions?

If you have any questions regarding delivery or pickup, please contact us:

Email: support@sofamore.ca

Phone & WhatsApp: (519) 980-4990

Sofamore Furniture
4661 Wyandotte St E
Windsor, ON N8Y 1H5